All of Balo’s core features are FREE for property managers, landlords, tenants and tradies.

Applications and online rent payments are free for renters, too. Standard banking charges apply when making rent payments with a credit or debit card.

For more information please check out our Features page.

In short, we don’t offer phone support. If you need our help though, we’re happy to assist via email or chat. You can get in touch with us here.

None of us want to see you go, but if you do decide you want to close your account, you can. If you have payments already in-progress, those will continue to process even if you close your account. If you’re a property manager, you can halt transactions at any time – any deposits to your account will process. Future scheduled transactions will be cancelled, though. 

To close your account:

1. 1. Click on your name in the dashboard menu, and select Settings.
   2. Click the “Personal” tab followed by the “Account” tab
   3. Click on the “Close Account” link and fill out the fields to confirm
   4. Click the red “Close Account” button to submit

To change your email address in Balo:

Select “Settings” from the name dropdown, followed by the “Account” tab

Click “Update Email” or “Update Password”

Enter your new email address and your current account password, and then click “Save and Update”

You’re all set! You’ll now use this new email address to log in and that’s also where we’ll send all of your account-related emails.

If you can’t remember your password, we can send you an email to reset it. Simply follow the link in the sign-in form to visit the password reset page. Enter the email address you used to sign in and submit. We’ll send you an email with instructions on how to reset your password. 

If you can’t remember which email address you used to sign up, we’ll let you know if it’s in our system or not, so try anything you think it might be. If you’re still running into problems, just get in touch with us and we can help!

Currently, Balo is only available in Australia. That means that we only support property listings in Australia, and we can only process payments to and from Australian based bank accounts.

But this doesn’t stop you from using Balo anywhere in the world to manage or oversee property. In fact, Balo enables landlords connectivity with their property managers from anywhere.